Help
Frequently asked questions
Straight answers for Eastbourne, Coventry and anywhere the coverage map shows a technician.
Coverage & booking
- Do you cover Eastbourne and Coventry?
- Yes. Those are the two bases — Eastbourne for Sussex, Coventry for the Midlands. Wider UK is possible when a field technician is in radius of your postcode. Check live coverage →
- How do I check if you will come to my postcode?
- Use the coverage map. It uses the same radius rules as automatic job assignment. If nobody is listed you can still enquire — we will confirm before you book. Coverage map →
- Do you have a walk-in workshop?
- No. Work is mobile (your home, work or a workshop we agree). The Eastbourne address is a business base, not a public counter.
- How do I book?
- Send a quote via the contact form or call 07342 340449. Customers with an account can also book a slot in the customer portal once we have agreed the job. Contact / quote →
Remapping & gearbox
- Will a remap pass an MOT?
- A sensible Stage 1 on a healthy car is designed to stay within legal emissions behaviour. We will refuse maps that delete emissions hardware. MOT outcome still depends on the car’s condition on the day. Mobile remapping →
- Does remapping affect my insurance?
- You must tell your insurer. An undeclared remap can void cover. We do not notify insurers for you.
- Can you remap every car?
- No. Support is platform-specific. Send make, model, year, engine and gearbox and we will say yes, no, or needs a look first.
- Should I remap the gearbox as well?
- Often if we are raising torque. Sometimes the stock gearbox map is safer. We quote that per car — not as an automatic add-on. Gearbox tuning →
Diagnostics, coding & ECU work
- Is diagnostics just plugging in a cheap reader?
- No. We use dealer-level tools, guided tests and live data. A code read alone is not a diagnosis. You get a clear next step, including if the job is not for us. Advanced diagnostics →
- Is coding the same as remapping?
- No. Coding turns options on or off. Remapping changes engine or gearbox calibration. Different jobs. Vehicle coding →
- Can you clone any used ECU?
- No. Locked processors, damaged flash or missing donor data can make a clone impossible. Send part-number photos first. We refuse jobs that will brick a donor. Programming & cloning →
Locksmith & security
- What do I need for a locksmith visit?
- Photo ID, the V5C logbook, and usually a recent utility bill in the same name/address. No documents, no keys. We review uploads before quoting or booking. Ownership policy →
- I’m locked out and the V5C is in the car.
- Call 07342 340449. We will tell you what we can accept that day. We still will not cut keys for someone who cannot prove they are the keeper. Auto locksmith →
- Do you decode keys without questions?
- No. Stolen vehicles, “mate’s car” with no paperwork, or requests to bypass immobilisers for the wrong person are refused and may be reported.
Trade files & accounts
- I’m a remapper — can I just send a file?
- Yes, if you are an approved trade partner. Apply on the dealer register, wait for staff approval, then buy credits and upload reads on the file portal. Trade file services →
- Why can’t I order files after registering?
- Dealer accounts stay pending until staff approve them. That is deliberate — credits are not sold to unverified accounts.
- How do I join as a field technician?
- Apply on Become a technician. If approved, you activate a portal login and receive jobs in your radius. Become a technician →
- I didn’t get a verification email.
- Check spam, then use Resend on the verify-email page. The from-address must be your verified Resend domain. Still stuck? Call 07342 340449.
The business
- Are you a limited company?
- No. Apex Vehicle Solutions is a sole-trader business run by Stephen Michael Mornington. A separately registered company with a similar name is not us. Legal details are on the Privacy Policy and Terms. About Apex →
- Where do you store my data?
- Account, booking and enquiry data as described in the Privacy Policy. Locksmith ID documents are stored only to verify the job. You can ask for a copy or deletion where the law allows. Privacy Policy →
Still not answered?
Send the vehicle and postcode. We will tell you if we can do the job.
Call
07342 340449