Mobile retail customer
You want Apex at your driveway or workplace for remapping, diagnostics, coding, programming or locksmith.
Request a quoteSimple process · Two clear paths
How Apex worksFrom first message to finished job
Whether you need a mobile specialist at your car, or you are a remapper sending files through the trade portal — the path is clear, quoted, and documented.
Choose your path
Who are you booking as?
Trade remapper
You already tune cars and need Apex as a file supplier — upload original, get modified file, pay with credits.
File servicesWorkshop partner
You book Apex for customer jobs on site or as mobile support. Same quote path — mention trade / workshop.
Contact usPath A · Retail and mobile
How a mobile job works
Remapping, diagnostics, coding, programming, locksmith — same skeleton, different tools on site.
- 01
Tell us what you need
Use the contact form or call. Include registration, service type and a short note (fault, Stage map, key issue, coding items).
- 02
We confirm suitability
We check platform support, coverage area and any documents needed (e.g. ownership for locksmith). No surprise jobs we cannot complete.
- 03
Clear quote
You get a guide figure based on package / job type. Final price confirmed before work starts — travel noted if outside priority areas.
- 04
Book the visit
Agree date, time window and location — home, workplace or workshop. We bring specialist tools to you.
- 05
We carry out the work
Remap, diagnostics, coding, programming or locksmith — scoped as agreed. We stop and re-quote only if something material changes.
- 06
Handover & aftercare
You know what was done. Basic checks where relevant. Follow-up questions welcome on the completed job.
Path B · Trade file portal
How dealer file orders work
Built for remappers who already read and write — Apex processes the file; you handle the vehicle.
- 01
Register as a dealer
Apply for a trade account. Staff review and approve before credit purchases and file orders go live.
- 02
Buy credits
Top up prepaid credits in the dealer portal. Credits are used for Stage 1–3, gearbox and agreed add-ons.
- 03
Submit original file
Upload the customer original with vehicle and service details. Order lands in the Apex queue as QUEUED / paid by credit.
- 04
We process the file
Apex staff open the job, process the map, and upload the modified file when ready.
- 05
Download & write
You download the tuned file from the portal and write it with your own tools / process.
Queue status: Submitted → processing → completed → download. Staff upload the modified file before the order is marked complete.
Services
Jump to a service
ECU remapping
Stage packages and add-ons — mobile write session.
Learn more →ECU file services
Trade portal: upload → process → download.
Learn more →Diagnostics
Specialist fault finding and reporting.
Learn more →Vehicle coding
Feature activation with full public menu.
Learn more →Auto locksmith
Keys with mandatory ownership checks.
Learn more →Coverage
Priority Sussex, Midlands and wider by arrangement.
Learn more →What to expect
How we run the business
No mystery process. Quote first, work second, clear handover.
Response times
Quotes as soon as practical during working hours. Urgent locksmith and no-start jobs prioritised where possible.
Honesty first
If a platform is not supported, or a request is unsafe / non-compliant, we say no before taking money.
Scope locked before work
Price and job type agreed up front. Material changes on site are discussed before continuing.
Two businesses, one brand
Retail mobile services and trade file portal share Apex standards — different login areas, clear pricing models.
FAQ
Process questions
- Do I need an account for a mobile visit?
- Not always. You can request a quote and book without a full portal account. Accounts help if you want order history, vehicles and file orders online.
- How is trade file service different from mobile remapping?
- Mobile remapping is Apex on your car. File service is for remappers who already have tools — you upload an original file, we return a modified file, paid with credits.
- How do I pay?
- Retail jobs are quoted and paid as agreed (card / invoice depending on job). Trade file work uses prepaid credits in the dealer portal.
- What do I need for locksmith?
- Proof of ownership and ID as required. We will not cut or programme keys without verification.
- Can you come outside Sussex / Midlands?
- Yes by arrangement. Travel may be added — we quote that before booking.
Ready to start?
Send reg + what you need, or open the trade portal if you already process files.
Prefer to call?
07342 340449